by Jeanette Nyden | May 10, 2014 | problem solving
Some outsourcing contracts actually ensure poor performance. It’s true! Service levels are too high, penalties drive over-performance in one area at the expense of others, and governance structures look pretty on paper but create zero accountability. Couple these...
by Jeanette Nyden | Oct 1, 2004 | problem solving
In the last blog “Have a difficult problem to solve? Try negotiation. Part 1”, I wrote that problem solving skills are one element of solid leadership skills and that effective leaders solve problems by trying to negotiate a resolution. There are three...
