“The contracting world you work in is undergoing dramatic change. While the price was once the primary desired outcome in deals, customers today are demanding outcomes like innovation and digital transformation in addition to value and performance. Deals are being...
Some outsourcing contracts actually ensure poor performance. It’s true! Service levels are too high, penalties drive over-performance in one area at the expense of others, and governance structures look pretty on paper but create zero accountability. Couple these...
In the last blog “Have a difficult problem to solve? Try negotiation. Part 1”, I wrote that problem solving skills are one element of solid leadership skills and that effective leaders solve problems by trying to negotiate a resolution. There are three...
