by Jeanette Nyden | Jun 21, 2016 | negotiations
A stunning 45% of the time neither suppliers nor their customers realized the anticipated value from the relationship. This according to an IACCM study. Wow. That is almost like flipping a coin! What was wrong? One reason, the parties focused solely on price, thereby...
by Jeanette Nyden | Sep 18, 2006 | contract management, contract negotiations, customer relationship, negotiating factors, negotiating strategic relationships, negotiation skills, negotiations, negotiators
Experts in time management often say that 20% of our customers take up 80% of our time. With just a few customers taking up a disproportionate amount of time, it is essential to learn how to say no, and still keep that conversation going. That’s right, say no....
