by Jeanette Nyden | Dec 28, 2017 | Business Relationships, stakeholders, Trust
A stakeholder said in front of the supplier during negotiations, “What the hell does ‘G.S.’ (V.P. of Sourcing) have to do with my deal!?” My coaching client and I had to regain control of the conversation immediately. In this article I’ll explain what we did and ask...
by Jeanette Nyden | Sep 18, 2006 | contract management, contract negotiations, customer relationship, negotiating factors, negotiating strategic relationships, negotiation skills, negotiations, negotiators
Experts in time management often say that 20% of our customers take up 80% of our time. With just a few customers taking up a disproportionate amount of time, it is essential to learn how to say no, and still keep that conversation going. That’s right, say no....
by Jeanette Nyden | Jun 8, 2004 | communication styles
Most of the problems that professionals face in the workplace are “people” problems. People have different interpretations of the same event or conversation; people have different motivations for getting a job done and people have different communication...
