by Jeanette Nyden | Oct 17, 2016 | Words
80% of Business to Business purchases involve some sort of contract. This fact startled me, even though I am an attorney. More telling, those contracts have become increasingly sophisticated. Contracts typically contain rebate language, chargeback mechanisms, and...
by Jeanette Nyden | Sep 19, 2015 | customer relationship, Video
Is there a problem in your customer/supplier relationship? It could be the contract. In this video, I discuss my process for assessing the structural integrity of your customer/supplier agreement. Watch on Youtube.
by Jeanette Nyden | Jul 2, 2011 | Service Level Agreements
The 2009 recession continues to have a profound impact on contract negotiations. Many companies are still adjusting to the new rules of negotiation that evolved during the recession. After 2009, customers gained bargaining power simply by having business to offer...
by Jeanette Nyden | Jul 17, 2007 | service provider
Raise your hand if you can handle one more thing on your plate right now. No one can. It seems like everyone spends their time putting out one fire after another. So along comes some so-called expert to tell you that you need to prepare for your upcoming negotiations....
by Jeanette Nyden | Nov 29, 2006 | good question skills
Have you had one of these conversations lately? You tell the other person, whether it is a co-worker, vendor, or customer, That is not what I said. Then the other person says, Yes it is! These circular conversations are so frustrating and can lead to serious...
