Boy am I hopping mad! If you were here with me you would see the steam coming out from my ears! It is 4 pm Sunday afternoon and I was comfortably reading the Sunday New York Times Week in Review when I came across a blurb about Senator McCain chiding the Clinton...
f Step One: Restate their words exactly as they said them It seems to me that you are saying . . . What I hear is . . . . Step Two: Ask clarifying questions What is your greatest concern here today? What bothers you the most about that suggestion? What about that is...
Experts in time management often say that 20% of our customers take up 80% of our time. With just a few customers taking up a disproportionate amount of time, it is essential to learn how to say no, and still keep that conversation going. That’s right, say no....
You open your email account to learn that there is another message from Mr. Big Firm Lawyer representing Super Big Co. You dread opening the email, and in fact open all other emails, even the one from your Mom with pictures of her cat, before you open the one from...
Non-decision makers come in many forms: Real estate agents, executive assistants, and purchasing or buying agents to name just a few. Other non-decision makers might be people who appear to be the decision maker, but it turns out that someone else is actually making...
Negotiating with someone you do not trust is challenging, and in some relationships, negotiating cannot be avoided. Two common questions that often arise are, “how do I negotiate with someone I do not trust”, and “wouldn’t I have...
Most Dispute Resolution Centers use an eight step process for mediating disputes, which means that after the mediators have introduced themselves, and the parties have aired the issues and built the agenda, the mediators tell the parties that it is time to negotiate....
In the last article, I wrote that when Cheryl Jones, Director Corporate Alliances for Starbucks, addressed the Women’s Business Owner’s luncheon in Seattle, Washington, Cheryl stressed the growing importance of creating alliances as a primary way to...
Cheryl Jones, Director Corporate Alliances for Starbucks, recently addressed the Women’s Business Owner’s luncheon in Seattle, Washington. In her presentation, Cheryl stressed the growing importance of creating alliances as a primary way to increase...
In the last blog “Have a difficult problem to solve? Try negotiation. Part 1”, I wrote that problem solving skills are one element of solid leadership skills and that effective leaders solve problems by trying to negotiate a resolution. There are three...
