Raise your hand if you can handle one more thing on your plate right now. No one can. It seems like everyone spends their time putting out one fire after another. So along comes some so-called expert to tell you that you need to prepare for your upcoming negotiations....
Have you had one of these conversations lately? You tell the other person, whether it is a co-worker, vendor, or customer, That is not what I said. Then the other person says, Yes it is! These circular conversations are so frustrating and can lead to serious...
f Step One: Restate their words exactly as they said them It seems to me that you are saying . . . What I hear is . . . . Step Two: Ask clarifying questions What is your greatest concern here today? What bothers you the most about that suggestion? What about that is...
You open your email account to learn that there is another message from Mr. Big Firm Lawyer representing Super Big Co. You dread opening the email, and in fact open all other emails, even the one from your Mom with pictures of her cat, before you open the one from...
In the last article, I wrote that when Cheryl Jones, Director Corporate Alliances for Starbucks, addressed the Women’s Business Owner’s luncheon in Seattle, Washington, Cheryl stressed the growing importance of creating alliances as a primary way to...
